Return & Refund Policy

We want you to be happy with your DENSKO USA purchase. If you have an issue with your order, please contact us at team@densko.com.

Return Eligibility

Eligible items may be returned within [X days] of delivery, provided that:

• The item is unused and in its original condition.
• The item is not damaged or altered.
• The item is returned with its original packaging when applicable.
• Proof of purchase is provided.

Non-Returnable Items

For hygiene and safety reasons, certain products such as earrings and other personal-use accessories may not be eligible for return once opened or worn.

Customized or personalized products may also be non-returnable unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact team@densko.com with:

• Your order number
• A description of the issue
• Photos of the item and packaging

We will review the issue and provide the appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.